Privacy Statement

Privacy Policy (Plain-Language Version)

Last Updated: November 17. 2025
Critter Bond Academy™

1. Introduction

At Critter Bond Academy™, your privacy matters.
We collect only the information we need to run our website, deliver your courses, and communicate with you.
We never sell your data, and we only share it with trusted services that help us operate our business.

By using this website, signing up for emails, completing forms, or purchasing a course, you agree to this Privacy Policy.

2. The Information We Collect

A. Information You Provide Directly

This includes:

  • Your name
  • Your email
  • Account details created through Tutor LMS
  • Course progress, quiz completion, and lesson data
  • Payment information (processed securely by PayPal — not stored by us)
  • Form responses (Canva forms, MailPoet signups, contact forms)
  • Any emails you send us

B. Information Collected Automatically

Our website may collect:

  • IP address
  • Browser type
  • Pages visited
  • Basic analytics
  • Security logs (to protect the site from attacks)

This information keeps the site functional and secure.

3. How We Use Your Information

We use your information to:

  • Provide access to your courses through Tutor LMS
  • Track your lesson progress (only to deliver the course properly)
  • Send newsletters and updates through MailPoet
  • Deliver free downloads and resources you request
  • Process payments through PayPal
  • Improve our website
  • Respond to messages
  • Keep the site safe and prevent abuse

We do not use your information for tracking outside the site or automated profiling.

4. The Services We Share Data With

We share data only with the services needed to run our online school.

Astra Theme + WordPress

Used to run the website.
These tools do not collect personal data unless you submit a form or register for a course.

HostPapa (Website Hosting)

HostPapa stores:

  • Website files
  • Backups
  • Server logs

They may process IP addresses for security and error detection.

Tutor LMS (Course Platform)

Tutor LMS stores only what is needed to give you access to your courses and track your progress:

  • Your name and email
  • Course enrollment
  • Lesson completion
  • Quiz attempts (if applicable)
  • Account settings you choose

Tutor LMS does not store or handle payment information.

MailPoet (Email Marketing)

We use MailPoet to send:

  • Newsletters
  • Course updates
  • Launch notifications
  • Free resources you request

MailPoet stores:

  • Your email address
  • Your name (if provided)
  • Your subscription preferences

You can unsubscribe anytime.

Canva Forms

Some forms on our site are made in Canva and embedded for:

  • Free resource delivery
  • Waitlists
  • Feedback forms
  • Enquiries

Canva may store:

  • Your name
  • Your email
  • Your responses

All data is encrypted by Canva.

PayPal (Payments)

We do not store your payment information.
PayPal processes all transactions securely and only sends us confirmation that your payment went through.

5. Cookies & Tracking

Our site may use cookies to:

  • Keep you logged into your course
  • Support Tutor LMS features (like lesson progress tracking)
  • Improve page performance
  • Remember your preferences
  • Provide basic analytics

We do not use third-party advertising cookies or cross-site tracking.

Blocking cookies may affect some features (especially course login and progress tracking).

6. How We Protect Your Data

We take reasonable steps to keep your information safe:

  • Encrypted SSL/HTTPS
  • Secure hosting via HostPapa
  • Strong passwords and 2FA
  • Limited data retention
  • Minimal data collection
  • Only the business owner has access to your course records

We never store credit card details.

7. How Long We Keep Your Data

  • Course accounts: kept as long as you have access to a course
  • Email subscriptions: until you unsubscribe
  • Payments: stored for tax/business purposes (up to 7 years in Canada)
  • Contact forms: up to 12 months
  • Analytics: short-term and anonymized

You may request deletion of your personal data at any time.

8. Your Rights

Under Canadian law (PIPEDA), you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent
  • Request a copy of your data
  • Unsubscribe from marketing emails
  • File a privacy complaint if needed

To exercise any of these rights, contact us at:

📧 [Insert Contact Email]
🌐 https://critterbondacademy.com/contact/

9. Children’s Privacy

Our courses and content are for adults and caregivers.
We do not knowingly collect information from children under 16.

10. External Links

Our site may link to other websites.
We are not responsible for their privacy practices.

11. Changes to This Policy

If we update this policy, the changes will be reflected here with a new “Last Updated” date.

12. How to Contact Us

📧 [Insert your support email]
🌐 https://critterbondacademy.com/contact/

We’re always happy to answer questions about privacy.